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You pass on personal choices
You choose the exact sizes and configure the product to suit your window and interior.
Made to measure, right of withdrawal and solutions
Returns
This is a translation of the Dutch text. In case of any discrepancy, the Dutch version prevails.
Stick & Fit is produced fully made to measure and according to your personal choices. A correctly delivered made-to-measure product therefore cannot be returned and is excluded from the regular right of withdrawal.
- Produced fully made to measure and personalised
- No regular right of withdrawal for correctly delivered made-to-measure products
- In the event of an incorrect delivery, we first look for a suitable solution
Check before orderingSizes, fabric, profile colour and version are made specially for you
Made specially for your window
Why Stick & Fit cannot be returned
Every order is produced to the millimetre and put together based on your chosen sizes, fabric, profile colour, operating rail colour and version. As a result, the product cannot be resold to another customer.
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The order goes into production specially
After receipt of payment, your made-to-measure order is manufactured according to these choices.
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Not a standard stock product
The delivered product is individually made and cannot be taken back as a regular stock item.
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Excluded from the right of withdrawal
For a correctly delivered product made to your specifications, no regular right of withdrawal therefore applies.
Product differs from the order
What happens if we have delivered incorrectly?
If the delivered product does not match the confirmed order, please get in touch as soon as possible. BlindDesign will first be given the opportunity to assess the situation and offer a suitable solution within a reasonable period.
1. Report the discrepancy
Send the order number, a clear description and overview and detail photos of the product and window.
2. Technical assessment
We compare the delivery with the order confirmation and assess the cause and a possible solution.
3. Adjust or repair
Where this is technically possible and appropriate, BlindDesign is first given the opportunity to correct the product.
4. New production if necessary
If correction is not possible and the fault lies with us, the product can be remade at our expense.
Do not return the product on your own initiative. Always wait for our assessment and return or replacement instructions. In the event of a fault or defect, your statutory consumer rights continue to apply.
Quick and clear assessment
How to report a problem with your delivery
Clear information helps us determine more quickly what is going on and which solution is appropriate.
1
Order number and description
State the order number and briefly explain what, in your view, differs from your order.
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Overview photo
Take a photo straight on to the whole window, showing the complete product.
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Detail photos and measurements
Send sharp close-ups of the discrepancy and state the relevant measured sizes in millimetres.
No return needed
You do not need to send back free fabric samples
The free samples are intended for viewing colours and fabrics at home. You may keep them; there is no need to send them back.
Received free of charge
Up to eight samples are sent free of charge in a letterbox box.
Keep the name and colour number
Each sample has a sticker, so you can easily find the chosen fabric again later.
Practical answers
Frequently asked questions about returns
Can I return my Stick & Fit order within 14 days?
No, not if the product has been made correctly to your measurements and personal choices. This made-to-measure product is excluded from the standard right of withdrawal.
Can I cancel after the order has gone into production?
A made-to-measure order can normally no longer be changed or cancelled once production has started. If you have made a mistake, contact us straight away; we will then check whether production has already started.
What if I measured incorrectly myself?
The customer is responsible for the measurements supplied. So always check at least twice and follow the measuring instructions. If in doubt, you can send us photos and measurements in advance for advice.
What if the delivery does not match my order?
Report this with photos and the order number. BlindDesign will assess the situation and is first given the opportunity to adjust, repair or, if necessary, remake the product.
Who pays for the solution if BlindDesign delivered incorrectly?
If the fault demonstrably lies with us, the necessary correction or new production will not be charged to you.
Do I have to send back the incorrectly delivered product straight away?
No. Do not send anything back without consulting us. After our assessment you will receive clear instructions on how the matter will be handled.
Do free fabric samples have to be returned?
No. You do not need to send back free fabric samples.
Unsure before ordering?
Have your measurements and technical details checked first
Send an overview photo, detail photos and your measurements. This reduces the risk of an incorrect made-to-measure order.
Practical information: Frequently asked questions · Prices and sizes · Terms and conditions · Privacy
