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Correctly installed
The glass has been properly cleaned and degreased, the adhesive profiles have been positioned straight and the product has been installed according to the installation guide.
2-year warranty and service
Warranty on Stick & Fit
This is a translation of the Dutch text. In case of any discrepancy, the Dutch version prevails.
Stick & Fit comes with a 2-year warranty, provided it is correctly installed and used normally. If something breaks, we first assess the cause and the most suitable solution. Many parts are also available separately.
- 2-year warranty from delivery
- Warranty with correct installation according to the instructions
- Individual parts are often available separately
For a product that works well for a long time
Conditions of the warranty
The warranty applies when Stick & Fit has been correctly installed, is used according to the instructions and is carefully maintained. So keep the order confirmation and follow the installation guide precisely.
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Used normally and carefully
The operating rails are moved gently and the product is not forced, bent or exposed to hard knocks.
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Properly maintained
Fabric and profiles are cleaned according to the care advice, without aggressive or abrasive cleaning products.
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Reported within 2 years
Report a possible warranty issue as soon as possible and at the latest within the warranty period, with your order number and clear photos.
Product or material fault
What is in principle covered by the warranty?
If a part or the product fails prematurely during normal use and with correct installation due to a demonstrable product or material fault, we assess this as a possible warranty case.
Production fault
A demonstrable deviation in production that prevents the product from working as it should.
Defective part
A supplied part that fails prematurely during normal use and without external damage.
Deviation on delivery
A defect that was already present on receipt and was not caused by installation or use.
Technical assessment
Every report is assessed individually on the basis of photos, order details and the circumstances.
Damage from use and external causes
What is not covered by the warranty?
Damage caused by use, incorrect installation or an external cause is not a product or material fault and is therefore not covered by the warranty.
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Damage to the fabric through use
Tears, stains, dents, snags or other damage that has occurred during use are excluded from the warranty.
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Incorrect installation
Damage or detachment due to insufficient cleaning, crooked installation or deviating from the installation guide is not covered by the warranty.
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Forcing or external damage
Damage caused by pulling hard, knocks, pets, moisture, aggressive cleaning or other external influences is excluded.
Repair where possible
Many parts are available separately
If something breaks outside the warranty, the complete product does not always need to be replaced. Many parts can often be supplied separately, depending on the part, the version and availability.
First identify the part
Send a clear overview photo and a close-up photo so that we can assess which part is needed.
Separate supply or repair
If a part is available, we will discuss whether separate supply or another repair solution is possible.
Why Stick & Fit has few vulnerable controls: the product sits flat against the window, moves with tilt-and-turn windows and has no loose-hanging operating cords. This reduces the chance of snagging or damage during everyday use.
Get it assessed quickly
How to report a warranty issue
With complete information, we can determine more quickly whether the problem is covered by the warranty and which solution is technically suitable.
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State the order number
This allows us to check the original sizes, version, fabric and production date.
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Take clear photos
Send one overview photo of the complete window and sharp close-up photos of the defect.
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Describe what is happening
Explain when the problem arose and how the product is currently working.
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Wait for our assessment
Do not carry out any repairs yourself before we have assessed the report and given instructions.
Practical answers
Frequently asked questions about the warranty
How long does the warranty on Stick & Fit last?
BlindDesign gives a 2-year warranty from delivery, provided the product has been correctly installed and used normally and carefully.
Am I covered by the warranty if an adhesive profile comes loose?
That depends on the cause. Among other things, we assess whether the glass was correctly degreased, whether the correct installation temperature was observed and whether the instructions were followed.
Is damaged fabric covered by the warranty?
Not if the fabric has been damaged through use, knocks, stains, snags, moisture or another external cause. A demonstrable production fault will of course be assessed.
What if a part breaks outside the warranty?
Many parts are often available separately. Send photos and the order number and we will look at which repair or separate supply is possible.
Why is Stick & Fit relatively robust?
The system sits flat against the window and has no loose-hanging operating cords. This means there are fewer protruding or loose-hanging parts that can easily snag.
Does the 2-year warranty limit my statutory rights?
No. The additional 2-year warranty does not affect the statutory right to a product that is fit for purpose.
Problem with your Stick & Fit?
Send photos for a targeted assessment
State the order number and add an overview photo and clear close-up photos. That way we can quickly determine whether warranty, a separate part or another solution is appropriate.
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